Rideshare services like Uber and Lyft have revolutionized the way we travel, offering convenience and flexibility for millions of passengers globally. However, accidents can still happen. If you find yourself injured as a rideshare passenger, it is crucial to know your rights and the steps you need to take to protect them.
Immediate Steps to Take After the Accident
Your priority following any accident is your health and safety. However, taking specific steps immediately after the accident can significantly impact your ability to file a claim later.
1. Prioritize Your Safety
Move to a safe location, if possible, away from oncoming traffic or hazards. If you can, move off the roadway to a sidewalk or shoulder. Call 911 and inform the operator of the details of the accident so the proper emergency response can be deployed to the scene.
2. Gather Information
Documentation is vital in any injury claim. Be sure to collect the following details on-site, if you are able to do so safely:
- Details from the rideshare driver and other parties involved: Name, contact information, license plate number, and insurance details of any drivers or witnesses.
- Accident details: Take photos of the accident scene, vehicle damages, injuries, and anything else that might be relevant, like traffic signs or hazardous road conditions.
3. Obtain an Accident Report
Ask law enforcement to file a formal accident report. This report will serve as an impartial record of the incident, which can be critical in establishing liability and supporting your claim. Be sure to obtain a copy of the report and/or the case/report number.
4. Notify the Rideshare Company
Both Uber and Lyft require drivers to report accidents promptly. However, you should also file your own report through the corresponding app or customer service channels to ensure the incident is logged.
To report an Uber accident: click here. For Lyft: click here.
5. Seek Medical Care
Even if your injuries seem minor, schedule a thorough medical examination. Request detailed records from your healthcare provider to document injuries and treatments. This will serve as critical evidence when seeking compensation.
Filing a Claim for Compensation
An accident can lead to injuries, medical bills, lost wages, and emotional distress. Filing a claim is essential to securing the compensation you deserve.
Steps to File a Claim
- Document Everything: From medical bills and treatment plans to missed work and any out-of-pocket expenses, keep a detailed record of everything related to the accident.
- File an Insurance Claim: Notify the at-fault party’s insurance company (rideshare driver, other driver, or rideshare company) of your intent to file a claim. Include all relevant evidence to support your case. It is wise to have an attorney help guide you through this process, or handle it for you while you focus on treatment and recovery from your injuries.
Understanding Liability in a Rideshare Accident
One of the complexities of rideshare accidents lies in determining liability. Unlike traditional car accidents, rideshare incidents involve multiple parties, making the process less straightforward.
Who Is Liable for Your Injuries?
- Rideshare Company’s Insurance: Uber and Lyft have robust insurance policies that cover passengers in specific scenarios, including up to $1 million in liability coverage for accidents that occur during your ride.
- Rideshare Driver's Insurance: If the rideshare driver caused the accident and was giving you a ride not booked through the app, their personal auto insurance would apply.
- Other Drivers' Insurance: If another driver caused the accident, their insurance is generally liable.
FAQs About Rideshare Passenger Injuries
1. Can you sue Uber/Lyft if you get in an accident?
You can sue the rideshare company’s insurance provider if you are injured in an accident that is the Uber/Lyft driver’s fault. Normally, however, you cannot sue the company directly. Some exceptions apply--if Uber/Lyft negligently hired the driver, for example.
2. What if the rideshare driver was uninsured or underinsured?
Both Uber and Lyft offer underinsured/uninsured motorist coverage of up to $1 million, which may apply in such scenarios.
3. How long do I have to file a claim?
The statute of limitations for personal injury claims varies by state but is typically between one and two years. In Florida, the statute of limitations is 2 years. Consult an attorney as soon as possible to avoid missing your deadline.
4. Will the rideshare company assist me in the claims process?
Uber and Lyft primarily operate as platforms connecting drivers and passengers, meaning they are unlikely to provide direct assistance with your claim. However, both companies maintain insurance policies that may cover your injuries.
Take Action Today
An injury should not leave you financially vulnerable. Understanding your rights and navigating the claims process with confidence can make all the difference in your recovery—both physically and financially.
The attorneys at Mase Seitz Briggs have handled rideshare accident cases and can help you. If you have been injured as a rideshare passenger, do not wait to act. Contact us today for a free case evaluation, and to explore your legal options and secure the compensation you deserve.